Sona77 FAQ — All your questions, answered here

No. Only one account is permitted per person. If multiple accounts are detected, all of them may be closed and any balances are at risk of being forfeited.

On the login page, click the "Forgot password?" option. A reset link will be sent to your registered email or mobile number. Click the link to create a new password. Reset links are generally valid for 15–30 minutes.

KYC (Know Your Customer) is an internationally recognized security standard designed to prevent fraud and money laundering. Before your first withdrawal, you may be asked to submit a national ID and proof of address. Once verified, you won't need to go through the process again.

First, check your spam or junk folder. Wait a few minutes, then use the Resend option. If you still haven't received it, reach out via live chat — we'll get it sorted quickly.

You can update your contact details from your account profile. To change your name or date of birth, please contact support and submit the required documentation.

To close your account, contact support. Make sure to withdraw any remaining balance first. You can also temporarily or permanently deactivate your account through the self-exclusion option.

You can deposit on sona77 via mobile banking, e-wallets, or bank transfer. The full list of supported payment methods is available on the Deposit page. Funds are credited instantly or within a few minutes across all methods.

The minimum deposit amount may vary depending on the payment method and active promotions. The exact figure is listed on the Deposit page and within the relevant promotion details.

Withdrawal requests are typically processed within 24 hours. Completing KYC verification helps speed things up. First-time withdrawals may take a little longer due to additional verification steps.

Wait for a payment confirmation SMS or email. If more than 30 minutes have passed, contact us via live chat with proof of payment. Having your transaction reference number on hand will help us resolve the issue faster.

sona77 does not charge extra fees on withdrawals. However, your payment provider may apply their own processing charges, which are set by the third party.

For security reasons, withdrawals are generally recommended through the same method used for your deposit. This helps prevent fraud. If you'd like to withdraw via a different method, please contact Support.

No. You must use a payment account registered in your own name. Using a third-party payment account is not allowed and may result in your account being closed.

Your welcome bonus is credited automatically when you make your first deposit after registration. A minimum deposit amount may be required to qualify. Full terms and conditions are available on the Promotions page.

A wagering requirement means you must place a certain amount in bets before you can withdraw a bonus. For example, a 30x requirement means you need to wager 30 times the bonus amount.

Most bonuses can be used on casino slots. Some games contribute fully or partially toward wagering requirements. Each bonus's terms will specify which games are eligible and to what extent.

Bonuses are typically valid for 7–30 days. If the wagering requirements are not met within that period, the bonus balance will be forfeited. Make sure to use your bonus before it expires.

sona77 runs referral programs and special promotions from time to time. Log in and visit the Promotions section to see current offers — everything is kept up to date there.

Yes. Your dashboard displays your real balance and bonus balance separately. To withdraw bonus funds, you must first meet the wagering requirements.

sona77 offers:

• Casino — slots, roulette, blackjack, poker
• Live Casino — play with a real dealer in real time
• Sports Betting — cricket, football, and more
• Bingo — a variety of bingo games
• Game Lobby — Hundreds of Games Across Multiple Categories

Yes, sona77 is fully mobile-optimized. All games are accessible from any smartphone browser on Android or iOS. No separate app download is required.

Your game session is saved on the server and can be resumed once you reconnect. In most cases, your funds remain safe. If you experience any issues, contact support right away.

Yes. All games use RNG (Random Number Generator) technology, ensuring completely fair and unbiased outcomes. This process is regularly audited by independent third-party reviewers.

In Live Casino, you play against real dealers via live video stream. You get the feel of a genuine casino from the comfort of your home. You can also interact with the dealer through the chat feature.

Bet on cricket, football, tennis, basketball, and more — both international and local matches. Live betting and pre-match betting options are both available.

Yes. sona77 uses SSL encryption to keep all data secure. Your personal information is never shared with third parties, except where required by law. Full details are available in our Privacy Policy.

Change your password immediately and notify sona77 Support via live chat. We'll review your account promptly and take the necessary steps to secure it.

No. sona77 will never ask for your password by phone, email, or live chat. If anyone claims to be from sona77 and asks for your password, it is a scam. Please report any such contact to us immediately.

Yes, sona77 supports Two-Factor Authentication (2FA). Go to your account settings and enable 2FA under the security section. This adds an extra layer of protection to your account.

Playing over public WiFi is not entirely secure. We recommend using your mobile data or a home network instead. If you must use public WiFi, make sure to connect through a VPN.

Go to the Responsible Gaming section in your account settings to set daily or weekly deposit limits, time limits, and loss limits. These limits take effect immediately.

Self-exclusion can be set for 6 months, 1 year, or permanently. During this period, no gaming or deposits will be possible. The exclusion cannot be lifted before the selected period ends.

A cooling-off period is a temporary break lasting anywhere from 24 hours to 30 days, during which your account is inactive. Your account is reactivated automatically once the period ends.

No. sona77 is strictly an 18+ platform. Age is verified during registration, and proof may be requested in suspicious cases. Participation by minors is strictly prohibited.

Reach out to sona77 live chat support. We can assist you while keeping your information confidential. For more details and tools, visit the Responsible Gaming page.